Welcome to the Home Page of 
Federal Credit Union

 

 

Helen Teller

Mid-Tex Federal Credit Union's
24 Hour Telephone Teller

646-3939

 

With Helen

……. You can access your accounts anytime day or night. In effect, Helen puts a teller in your home, office, car or anywhere there is a touch-tone telephone.

  • Check your share and loan balances

  • Make check withdrawals

  • Transfer funds

  • Make loan payments

  • Inquire about cleared drafts

  • Check on deposits and withdrawals

  • Request tax information

  • And much, much more

Helen is easy to use, all you need is the following:

  • Your account number

  • Your Personal Identification Number (PIN) is the last four digits of the
    primary owner’s Social Security number. Call the Credit Union to find
    out how to personalize your own PIN.

  • A touch-tone telephone

 When you call Helen, a friendly voice will guide you through your transaction. Changes to your account are made immediately, accurately and confidentially.

Remember, don't share your Pin with anyone!

Using Helen Teller

  1. Call Helen at telephone number (325) 646-3939

  2. Enter your account number followed by the # key.

  3. Enter your four digit PIN followed by the # key.

  4. Enter a transaction code followed by the # key (see code List below)

  5. To end your session, simply hang up or enter 99 #

Things to Remember

  • The # key must be pressed to conclude each entry.

  • The * key will pause Helen at any point.

  • Pressing ** will erase the last instruction you entered.

  • Pressing *# will repeat the last message.

  • To end the call. Press 99#.

  • Enter the exact amount for each transaction, including dollars and cents. For example, to enter $100.00, press 10000#.

  • For loan payoff press LB# and keep listening for today's payoff amount.

  • You may key ahead at any time during the session. You do not need to
    wait for the voice prompt.

 

Transaction Codes

Call at 646-3939

Share Balance

72#

Loan Balance

52#

Cleared Share Drafts

73#

Last Withdrawals

59#

Last Deposits

53#

Share to Share transfers

78#

Share to Loan transfers

57#

Withdrawal by Check

79#

Tax Information

84#

Loan Modeling

56#

Mail loan application

102#

Order 1 box of checks

103#

Loan Applications can be filled out here.

Account Suffix Conversion

Call at 646-3939

Regular Shares

Suffix A

21#

Share Draft

Suffix 9

19#

Student Checking

Suffix 7

17#

Special Shares

Suffix B

22#

Christmas Shares

Suffix C

23#

Escrow Shares

Suffix E

32#

IRA Shares

Suffix I

43#
Loans Suffix L 53#
  Suffix M 61#
Suffix N 62#
Suffix O 63#
Suffix P 71#
Suffix Q 77#